Welcome to Arborea Jewellery, please note we only ship within the UK. Postage is currently first class only due to coronavirus.

Terms & Conditions

SHIPPING

My items are carefully and individually wrapped and shipped in a small recyclable and recycled box or padded envelope.

All orders are shipped to the postal address on your purchase receipt. Please make sure this information is correct before placing your order to avoid any delays or delivery issues. Arborea Jewellery is not responsible for packages shipped to the wrong address, if the buyer supplied it. It is the buyer’s responsibility to ensure that all shipping information is correct prior to purchase. If the wrong address is provided and the package is returned to sender, the buyer must pay the shipping cost to have it sent to the correct address. 

UK SHIPPING - Please note I only post within the UK due to the carbon footprint of shipping abroad
DUE TO THE CORONAVIRUS OUTBREAK, ALL SHIPPING WILL BE ROYAL MAIL 1ST CLASS UNTIL 
FURTHER NOTICE 
Usually:
Under £30 UK orders are shipped first class Royal Mail as standard
£30-£50 they are shipped Royal Mail first class signed for.
Over £50 they are shipped for free as Special Delivery
Upgrades are available at checkout.
Shipping usually takes 1-3 business days for first class, though it is advised to allow an additional 11 working days on top of this.
Prices reflect that of Royal Mail's prices within the current year

REFUNDS AND EXCHANGES

Before I dispatch any item, you have the right to cancel your order anytime and receive a full refund.

If you are not satisfied with your item or change your mind, you may return it within 14 days of receipt, in it's original package. I will refund the price within 14 days of receiving the item.

As I am a small business I must kindly ask that you bear the costs of returning the item, although I will refund the cost of return postage if the item is faulty.
Items exempt from return are customised items and earrings (due to health and safety reasons) unless they are deemed faulty. If this is the case and you would like a repair/replacement there is a 30 day period in which the item is to be returned and repaired then returned to you. You then have 7 days to decide whether you are happy with it or whether you require a refund.

GIVEAWAYS / COMPETITIONS
  1. The promoter is: Arborea Jewellery whose registered office is at 65 Chapel Street, Tiverton, Devon, EX16 6BT.
  1. The competition is open to residents of the United Kingdom aged 16 years or over.
  1. There is no entry fee and no purchase necessary to enter this competition.
  1. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  1. Route to entry for the competition and details of how to enter are via https://arboreajewellery.com/giveaway. The giveaway will be run on this website, Facebook, Instagram and Twitter.

  2. Only one entry will be accepted per person (proof of sharing will automatically allow 3 entries). Multiple entries from the same person will be disqualified.
  1. Closing date for entry will be 30th September 2017 at 20:00 pm. After this date the no further entries to the competition will be permitted.
  1. No responsibility can be accepted for entries not received for whatever reason.
  1. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

  3. The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

  4. Winners will be chosen: at random by software, from all entries received and verified by Promoter and or its agents.

  5. The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.15. The promoter will notify the winner when and where the prize can be collected / is delivered.

  6. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

  7. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

  8.  Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

  9. The winner’s name will be available 28 days after closing date by emailing the following address: hello@arboreajewellery.com

  10. Entry into the competition will be deemed as acceptance of subscribing to the Arborea Jewellery newsletter.

  11. Promotions are in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Christy Tolliday of Arborea Jewellery and not to any other party. The information provided will be used in conjunction with our Privacy Policy.